Back Of House Team Member Job Description

The Differences Between Front and Back of House Function

There are many parts that must work together to make a successful restaurant. Understanding the differences between front of house and back of house functions will help your restaurant flow more easily and increase efficiency. Being knowledgeable about the parts of a restaurant, the breakdown between front of house and back of house, and the specific role of its employees is important to understand when working in the industry.

The front of the house is called the FOH because it refers to all the actions and areas that a customer will be exposed to during their stay at a restaurant. The front of house is the perfect place to put your decor. Employees who work in the front of the house should be clean and friendly.

The dining room is the center of operations. It is the area where your guests will spend most of their time and where many front of house employees will work. The dining rooms can be laid out in a variety of ways to fit the restaurant concept, but there should be a natural flow from room to room.

Customers should be able to access their seats with enough space to feel comfortable, and server should be able to maneuver freely. Front of the house employees want to create repeat customers by providing an unforgettable dining experience. They have many job titles and functions, and act as liaisons between guests and the kitchen.

The kitchen is the largest part of the house and can be divided into smaller sections, such as areas for food storage, cooking lines, holding areas, and dish washing and Sanitation areas. The layout of your kitchen is a big factor in the efficiency of your staff. It is important to choose a layout that has good flow and will help you meet your goals.

The Restaurant Back of House

The restaurant back of house is what makes your eatery run smoothly and effectively, and keeps diners coming back for more. We have explored the back of house staff and responsibilities, so you might be wondering if there is a front of house. It is equally important.

The front of house is where customers see, visit, and interact with your restaurant. The front of the house has a waiting area, hostess stand, restroom, dining area, and bar. The front of house is where you can make your restaurant stand out.

The design and decor of the restaurant can help patrons feel at home. The same rules and guidelines are used by everyone when you do group trainings with your front and back of house staff. Let the two sides of the house see what the other is doing.

Front of House Managers: A role for the front-of house managers

Front of house managers need to have worked in the industry for a long time to be able to manage teams and shift schedules. They will need to know how to manage customer complaints, how to work with other areas of the business, and how to report to a restaurant or general manager. The waiters look after the ordering and delivery of food and drinks.

When they are on the job, waiter can take on more responsibility and become shift supervisors and then front of house managers, where they will also take on a staff management role. The restaurant managers are usually responsible for the running of the venue. They will make sure the restaurant is staffed properly and that the kitchen and front of house are stocked with appropriate supplies.

Communication in a Restaurant

The restaurant employees are in the back of the house while the front of house workers are in the front of the house. Everyone works together to create a pleasant experience for patrons. There are places that can be dangerous.

Food mishandled could cause illness or even death to customers. Chemicals can be burned by mishandled cleaning products. It's important to say "behind you" when walking behind a cook, as it could result in serious thermal burns or accidents.

Millions of people enter and leave restaurants every day because staff members work together to keep them safe. It is related to safely. Some people have serious and unusual allergies and must be met, so it's important that the server knows which diner ordered the special without mint.

Food poisoning might occur if cooks don't keep their tools and workstations clean. Keeping track of the needs of multiple tables in a noisy, chaotic environment is a tiring job even when an unhappy diner is less of a priority. Customer service and teamwork are dependent on the ability to communicate.

Creating Team Camaraderie in Restaurants

The success of your restaurant is not about one side or the other. The front of the house and the back of the house work together to provide the best customer experience possible. If you choose to distribute the gratuity to everyone, you can foster a sense of camaraderie between the front-of-house staff and the back-of-house staff.

Rather than stressing the operating procedure of your restaurant during a new employee's first few days, take the time to focus on team unity and how both the FOH and BOH work together to make your business great. If you can resolve conflicts between team members as soon as possible, you can increase the team spirit between the front and back of house. Give your team members the chance to resolve the conflict on their own.

If they can't reach an accord, they should step in and mediation to find a solution. Don't let difficult employees ruin the relationship between your FOH and BOH staff. If a team member is spreading their behavior to other employees, you should take steps to prevent that.

The Back of House in a Restaurant

The restaurant community uses the terms "back of house" and "front of house" to differentiate between different areas in a restaurant. The staff area is where cooks and other support staff work. The area where diners sit is on the front of the house.

In large restaurants, where there is a lot of traffic, rivalries can crop up between back of house and front of house staffers, especially if they are not used to it. The back of house is a staff-only area, but it may be open to the public on a limited basis for tours. The back of house is the area in which food is stored and prepared, and it typically includes other staff areas such as a break room and changing area.

The back of the house is where cooks, expediters, and dishwashers work. The back of house in most kitchens has a strict hierarchy with each staff member performing a specific task. Some staff are in the back of the house.

Runners and bussers carry food and plates back and forth from the kitchen to the bussers' house. They have to deal with demands from the kitchen and floor staff, which can be very high stress. They also interact with customers, since guests of the restaurant may not always understand the distinction between waitstaff, runners, and kitchen staff.

Some restaurants have a part of the kitchen visible to the public. Kitchen staff don't like this because cooking can be messy and tense. Diners enjoy being able to watch food being prepared, especially since showy stations such as grill or sautee are often exposed.

Smart Technology for Staff Communication and Management

Less formal changes that you implement at the team level are one of the ways to change your kitchen culture. Make an effort to recognize your employees for their hard work. Good work can be promoted internally or at staff meetings.

Informal team outings are a great way to say thank you. A routine where your top performers are highlighted and applauded, and possibly with a prize, is a possibility. Creating a positive work atmosphere is not always fun.

Team members need to understand your expectations and be held accountable when they don't. Wendy's offers paid bonding leave for families and financial assistance for adoption. They offer financial assistance to employees who have been affected by disasters.

Wendy's has created a number of support groups for staff members, including Women of Wendy's, Wendy's Military Support Network, and Wendy's Cultural Diversity Network. It is possible to support your staff through smaller gestures, even if the examples listed above have been adopted at the corporate level. Employees can plan for their own and other obligations by offering more flexible shifts.

It is important to help solve staff conflicts in a constructive way. The channels of communication between you and your staff, as well as between individual staff members, helps your employees trust you, and also cuts costs by increasing efficiency. Kitchen workers can get stressed out and start to burn out.

How to Find the Best Front and Back of House Staff

If you have a background in restaurant management or managing teams, you know how to make your staff feel at home. It is still difficult to find restaurant staff as you are juggling so many other things. If you were to staff your restaurant like a puzzle, the pieces would be small, the image would be intricate, and one piece could compromise the whole picture.

You need to evaluate your restaurant staffing needs for your front and back of house. You need to know where and how to find experienced and entry level people for various roles. Front-of-house staff are usually friendly, personable and have good customer service skills.

They should know the menu inside-out so they can recommend food and drink and handle customer complaints. Here is what you want with each role. Everyone needs to pay their bills, and they have a life beyond the pantry.

Wages and tipping policies for front and back-of-house staff should be established. Since the restaurant industry doesn't follow traditional salary methods or a nine-to-five workweek, restaurant managers should be extra sensitive to creating fair schedules and payment. gamify the process and you won't be afraid.

You can use your POS reports to create teams that compete against each other, and even allow staff to pick their own shifts. Employers benefit from high employee engagement because it means they are more invested in the team's performance. Extra vacation days, pre-paid Visa cards, and travel are all great incentives to inspire loyalty and a positive work environment.

Delegating a Team

Clear functions and responsibilities can make teams work more efficiently. Knowing their roles will help them feel more motivated to complete their tasks. Roles are used to describe one's position a team.

Responsibilities are tasks and duties of a job description. Employees are held accountable for completing tasks. The better employees can succeed in their individual roles at the company if their supervisor outlines the tasks clearly.

They must understand the role of the individual in the company for a supervisor to effectively delegate. By setting a schedule and effectively snoozing tasks, you are setting your team up for success. Employees with clear duties and deadlines have all the tools they need to get the job done.

Take note of the job description of every team member. The tasks that an employee is given should be in line with what they were hired for. It is important to take into account their interests, skills and successes.