Field Manager Job Description

Field Service Manager: A Job Description

A field service manager is a team leader who will manage a group of employees while they work on a site. They are responsible for overseeing a range of day-to-day operations, covering both in-house staff and contractors alike, while their influence extends beyond the worksite. Most Field Managers will get a Bachelor's degree in Business Management or similar, even if they have a high school degree.

Some people will take their education to a Masters level. Field Managers have different responsibilities depending on the site and the industries they work in. The role focuses on supervising a team of employees in the field, which can cover a wide range of individual assignments.

Field Managers can coordinate a team of engineers by scheduling their travel, arranging employee-client meetings, and even managing the fleet of company vehicles that are needed on the site. The latter responsibility includes vehicle maintenance. The field manager will arrange or confirm training for the engineers and on-site employees before they start work.

The Field Manager will be responsible for monitoring employee performance levels and taking action to stamp out poor showings. Field Managers may be able to oversee field reps across multiple sites within a region. It is not uncommon for companies with outside sales representatives or field technicians to have more than 40 hours per week, although it is more common for them to work for less than that.

The field manager works inside an office that is on-site or in the assigned field. The job requires travel to check on field representatives, but also may require monthly or quarterly progress assessments with clients. The job will cover making budgets as part of the vehicle management protocols.

Field Service Technicians: A Job Description

The field service technician group is supervised by the primary role. Field Service Manager responsibilities will include supervision and management of service department personnel and the workload, overtime and overall demand on labor resource planning. Most employers want you to have a four-year degree in management or administration.

You could take courses in leadership, personnel management, and project management. You need a master's degree in business administration to get promoted in the field. A service manager is a person who works with people.

As a service manager, you will make sure that the needs of the business are met. You are responsible for the accountability of the company. You will be able to provide assistance to customers and supervise customer service associates.

Field Managers: The role of field employees

Field managers are usually responsible for overseeing an entire region and coordinating field employees to cover all clients in a particular area. They arrange employee-client meetings and assign clients to specific field employees. Field managers have to ensure that new employees are properly trained before they can work in the field.

Field managers interview job candidates, arrange for new hires to participate in-house and vendor training programs, and travel with new employees to make sure they understand their responsibilities. A field team uses company vehicles when visiting client sites. Field managers are responsible for making sure that vehicles are in good working order.

The Magic of Leading

Leadership directly affects the level of engagement and commitment an employee feels towards their organization. 75% of employees quit their jobs because of their manager. There are more than one way to become a manager.

In one moment you are an employee and in the next you are a new manager with a completely different set of responsibilities and challenges. Management requires preparation, coaching, and time to get right, and it is a trade in and of itself. Mary is an expert in her field, but she is not ready to be a manager.

Being a manager is a complex position that can be hard to define, and anything human in nature can not be reduced to one simple definition. One thing that remains consistent is that a manager is ultimately responsible for supporting and leading their people to be the best they can be. It is not about the power, control or authority.

It won't work out if you're in it for the glory or title. Being a manager is about making people happy. That is the bottom line.

It is worth every second of the complexity if you are in it for the right reasons. Being a manager does not mean being a god. It is one of the most human-based roles out there.