Field Service Rep Job Description

Customer Service Representatives

Customer service representatives help customers with their complaints and questions, give them information about products and services, and process returns. They are sometimes seen as having a role in sales by helping customers understand the product and answering questions about their reservations. A customer service representative is there to answer questions and help customers.

They help ensure that customers are satisfied with products, services, and features by being the front line of support. Customer service duties and responsibilities include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic setup processes. Customer service duties and responsibilities for a sales customer service representative include selling products and services to clients and processing payments.

Field Representatives

The job of a field representative is the same as it is for the central offices, and it involves representing the organization in the field. Field representatives spend most of their time traveling to their employer's place of business. Field representatives are often considered the face of the company and the person who the customers and others deal with actually meet and deal with.

The three most common types of field representatives are those who work for the government, those who work for non-profit organizations and those who work for corporations. Government field representatives work for the United States Census Bureau and their work usually involves gathering data for use by the government. Field representatives for non-profit organizations such as the National Rifle Association or the Human Rights Committee have a number of responsibilities, such as building satellite chapters, raising money, and keeping the organization in the public eye.

Some types of corporate field representatives include those who work for educational institutions, those who work for insurance companies, and those who work for any other business that needs an employee in the field. It's typical to have duties that include fact-verifying, making sales, checking up on satellite offices and representing the interests of the company. Training for field representative positions is specific to the employer's needs.

The Census Bureau does not require a degree for their representatives, and they can train potential representatives to gather data for three to five days at their offices, whereas the non-profit organization requires six years of experience and two weeks of intensive training. Field representatives can make different salaries depending on their responsibilities. Representatives from the Census Bureau were offered between $11 and $13 an hour in the Dallas region and between $13 and 14 in Los Angeles in 2009.

The College National Republican Committee pays up to $1500 a month for three months of work in 2011. Those who want to become field representatives should be willing to travel and have good communication skills. You should choose a field that you want to work in and further your education in.

Field Service Technicians: A Survey

The field service technician is a trained professional who performs field installation and maintenance. The field operation, repair, and client training of devices are done by technicians. They may include training a plant's maintenance team on how to perform equipment maintenance.

The field service technician is responsible for delivering the service and customer assistance to the clients. They manage all the work. The technicians perform a diagnosis for the network and find the correct way out.

The service technician will provide on-site customer support, installation, programming, maintenance, and repairs to a wide range of telecom systems. Equipment, wiring, and other related computers are at several locations within the agreed work areas. They should have a good customer service skills and be able to diagnose and solve problems from non-technical descriptions.

It would be great if technicians had knowledge of different computing systems. The average salary of a Field Service Technician is around $50, 226 per annum or more, depending on experience in the United States. Striking out on your own can beneficial towards your career goals.

FieldEngineer.com is a good place to look for the best opportunities. The overtime pay in addition to salary often applies, as well as business benefits. Field Service Technicians are often given a company vehicle, phone, laptop, and other items to help them perform their job.