Front Desk Supervisor Job Description

The Front Office Supervisor

The front office supervisor is responsible for coordination and oversight of all the staff functions in the front office, as well as the reception area, which may include greeting the incoming guests, visitors, etc. The office hours may be extended in case of work pressure, as the supervisor job usually lasts forty to forty five hours per week. The supervisor may need to work in the night.

The average salary of a supervisor is between $28,000 and $40,000. A person with relevant educational background will get a salary of over $37,000. It may be different depending on the industry the individual is in.

The Front Desk Supervisor: A Job Description and Experience

To be a front desk supervisor, you need to be able to deal with people from all walks of life. Your main goal is to make sure the impression guests is positive. The position requires an ability to deal with stress and remain calm under trying situations, as well as a courteous demeanor, which is why it is needed.

A knack for juggling priorities, switch gears to focus on a particular issue and make decisions under pressure raises the level of service you can provide and sets an example for your team. The front desk supervisor's ability to train and coach the desk clerks is a factor in the hotel's success. New hires need formal training to develop their ability to anticipate and meet guest needs.

As their supervisor, you stress how their jobs influence hotel profits, how welcoming a smile and sincere greeting can improve a guest's mood, and how empathizing with a guest's travel experience prior to arrival can improve a guest's mood. The training you conduct involves teaching the procedures for check-in, check-out, and cash handling. You teach your staff how to use computers.

The front desk's nerve center is the hotel's computer system. To be a front desk supervisor, you need to have good keyboarding skills and know how to access datand generate reports. Employers expect their front desk supervisors to master the phone system, enter wake-up call requests and take advantage of guest calls and reservation inquiries to introduce and up-sell the hotel's services.

Communication Skills in Front Desk Positions

Front desk skills are used by people in customer service. They imply that an individual has hard and soft skills. Front desk skills are used by many professionals, including receptionists, office assistants, hotel desk assistants, and customer service associates.

You can present yourself as a good candidate for a job if you have several front desk skills on your resume. When you work in a front desk position, you need to be able to write emails, memos and other business documents with proper spelling, tone and language. The office manager instructs the company receptionist to send an email to their business partner with information about upcoming events.

Employers look to hire people with good written communication skills because front desk personnel may need to write documents for important stakeholders. A person uses gestures and non-verbal communication signals to listen to a person speak. Front desk workers are expected to provide customer service and receive instructions about their job duties on a daily basis, so active listening is important.

The speaker feels respected and heard when they use active listening. A front desk assistant at a hotel uses active listening to help guests feel valued when addressing a complaint. Front desk professionals working in the industry may see people who are different from them.

Employers want candidates who can speak or write in more than one language. A receptionist at a law firm uses their bilingual skills to help a client communicate with an attorney by phone. Front desk professionals have a soft skill of attention to detail.