Front Of House Team Member Job Description

Front of House Managers: A Case Study

Front of house managers schedule and direct training sessions for server, bartender, host, and bussers who need to meet specific needs of a restaurant. Training is more important for inexperienced staff, so they arrange additional training to help them succeed. The front of house manager is responsible for the upkeep of the guest areas.

Ensuring the customer experience is maintained by directing staff to attend to messes and assisting in cleaning up messes is a critical responsibilities. Ensuring that each shift is staffed is important to running a successful restaurant. Front of house managers use scheduling systems to assign waitstaff.

Front of House Managers: A role for the front-of house managers

Front of house managers need to have worked in the industry for a long time to be able to manage teams and shift schedules. They will need to know how to manage customer complaints, how to work with other areas of the business, and how to report to a restaurant or general manager. The waiters look after the ordering and delivery of food and drinks.

When they are on the job, waiter can take on more responsibility and become shift supervisors and then front of house managers, where they will also take on a staff management role. The restaurant managers are usually responsible for the running of the venue. They will make sure the restaurant is staffed properly and that the kitchen and front of house are stocked with appropriate supplies.

The Back of House in a Restaurant

The restaurant community uses the terms "back of house" and "front of house" to differentiate between different areas in a restaurant. The staff area is where cooks and other support staff work. The area where diners sit is on the front of the house.

In large restaurants, where there is a lot of traffic, rivalries can crop up between back of house and front of house staffers, especially if they are not used to it. The back of house is a staff-only area, but it may be open to the public on a limited basis for tours. The back of house is the area in which food is stored and prepared, and it typically includes other staff areas such as a break room and changing area.

The back of the house is where cooks, expediters, and dishwashers work. The back of house in most kitchens has a strict hierarchy with each staff member performing a specific task. Some staff are in the back of the house.

Runners and bussers carry food and plates back and forth from the kitchen to the bussers' house. They have to deal with demands from the kitchen and floor staff, which can be very high stress. They also interact with customers, since guests of the restaurant may not always understand the distinction between waitstaff, runners, and kitchen staff.

Some restaurants have a part of the kitchen visible to the public. Kitchen staff don't like this because cooking can be messy and tense. Diners enjoy being able to watch food being prepared, especially since showy stations such as grill or sautee are often exposed.

The Front of the House: A Keystone for a Successful Restaurant

The front of the house has a sign that tells customers where to go. It is not the same as the back of the house, which includes the kitchen, stockrooms, and offices, and is only open to employees. The FOH is where your customers will experience your establishment.

The front of the house should be geared towards a good customer experience. All of the layout and menu plans for your dining room are dependent on customer service. It's important to see front-of-house decisions from the customer's perspective.

The front of the house is the only place customers can see, so it should reflect theme or concept of your restaurant. It should be designed efficiently and balance the two. You can use a variety of promotions and marketing strategies to keep your front of the house busy all year long.

A restaurant promotion is a great way to show customer appreciation and bring in more business. Happy hour can be nightly, and customer appreciation days can include drink and dinner specials. A well-organized front of the house will help lay the foundation for a successful restaurant, from keeping customer service central to your mission to hiring the right people.