Implementation Specialist Job Description

The Essentials of a Computer Support Specialist

The sales representative who sold the new hardware or software to the client will move on to the next client. An Implementation Specialist is needed. Implementation Specialists use their technical knowledge to install, monitor and modify systems for clients after the initial purchase has taken place.

Implementation Specialists are the people who make sure that a client has a positive experience with the product and that it is not just a product that they buy. They talk with clients, collect data, create features, define objectives and provide training sessions. They report to a higher-level member of staff, such as an Engagement Manager or Implementation Manager, while working with a small team of other Implementation Specialists.

Implementation Specialists may need to travel in order to meet with clients or install hardware, even though they spend most of their time in an office environment. The Implementation Specialist is the primary point of contact for a new client once a sales representative has successfully gotten them. The Implementation Specialist should start the implementation process as soon as possible since the client should never be left hanging.

The Implementation Specialist is the one who will demonstrate the system and its features. The Implementation Specialist will teach the client how to use the new system if the client likes what they see. The Implementation Specialist needs to install the system and all the components after the client has seen the finished product and learned how to use it.

The Bureau of Labor Statistics found that the average annual salary for computer user support specialists is $48,620. The lowest ten percent of people earn less than $30,000, while the highest-paid earn more than $80,000. The District of Columbia, Massachusetts and California have the highest median salary for implementation specialists in the United States.

The Implementation Specialist of a Mobile Application System

The team has an engagement manager who looks after the ongoing client relationship and an implementation specialist who performs the setup, configuration, customization and installation of the system the client purchases. The implementation team makes sure each client gets what they need from the products they purchase. Technical skills and customer service are combined to make sure the product is ready for the client.

The implementation specialist may adjust the schedule if the client is late with data or information. The specialist will create a time and cost estimate for the extra work if the client asks for it. Sometimes the changes involve meeting with the engagement manager and the client to negotiate a new scope.

Implementation specialists make sure the client has the right hardware and software to use the system after it's installed. They demonstrate the system to the client and give them access to it, or they can install it. Implementation specialists provide initial support to answer questions after the client attends training.

The Job Description of an Implementation Specialist

An implementation specialist becomes an expert on the software of a technology company. The implementation specialist runs tests to make sure that others who use the program don't get confused or face problems. The online help section is created by the implementation specialist.

The implementation specialist helps the client install the software and teaches employees how to use it. The implementation specialist is the person who the client calls for technical support. Implementation specialists don't work regular office hours.

In a larger company with more than one implementation specialist, each employee may work early or late shifts to answer questions from clients in other time zones. They may work longer hours while they test a new product. Implementation specialists go to visit new clients and help install the software.

Implementation specialists must have good communication skills. They must provide superior customer service. Strong leaders are able to solve problems creatively and efficiently.

They must be comfortable using technology and able to explain it to others. They must pay attention to detail when analyzing data. The job title of an implementation specialist is not specifically surveyed by the Bureau of Labor Statistics.