Night Supervisor Job Description

Night Auditors: A Mixture of Customer Service Representative and Accounting Clerk

A night auditor's job description is a mix of customer service representatives and accounting clerks. Customer service night audits include welcoming guests and getting them checked into their rooms, responding to guests' requests, and coordinating with other hotel workers to finish the day's work. Accounting duties include taking payments, reconciling accounts, and balancing the cash drawer.

You can expect to spend your shift standing at the front desk, walking around to rooms and sometimes lifting items. You need a high school diploma, basic math and accounting skills, and a good knowledge of various software applications, such as productivity software, to be an auditor for night. Employers may prefer that you have a year or more of experience in accounting, customer service, and the like.

You can expect the establishment to give you short-term training, which will cover the processes for managing guest reservations, performing accounting tasks and providing customer service as well as using the front desk software. The Bureau of Labor Statistics puts night auditors in the job category of hotel, motel and resort desk clerks, an occupation that earned a median wage of $22,850 a year in May. Half of desk clerks earned more than this.

A Career in Night Auditing

Night Auditors balance hotel books and perform other accounting tasks. Night Auditors can complete accounting tasks that day staff can't because they are not busy. They are responsible for customer service at the beginning of their shifts.

They check in guests and take care of other requests after guest services staff have finished their shifts. They make sure hotels have someone on site to serve customers. Night Auditors don't need previous experience.

Some previous customer service experience is valuable. They will be familiar with the way hotels operate. Customer service is helpful if it makes visitors feel valued and satisfying guest requests.

It is important to have experience working night jobs. Night workers are often self-motivated and can work without being dependent on other employees. Candidates used to work at night can stay focused and alert.

A good night auditor is an organised person who can do both auditing and customer service at the same time. They must be methodical and attentive. They should be able to conduct accurate audits during the night.

Supervisors in Management

Managing a team is one of the most important responsibilities of a supervisor. Supervisors often create and oversee the tasks required to complete a job. Supervisors must communicate objectives and monitor team performance.

In some cases, organizations have set hours for their entire workforce, and supervisors don't need to adjust them. When team members work in shifts, supervisors are usually responsible for scheduling. You will often be responsible for reporting team and individual performance to human resources and senior management.

You may need to evaluate each member of your team and record their performance on a number of different levels. You may be required to administer performance improvement plans. Supervisors often help decide who is eligible for promotions.

In some cases, supervisors may give promotions. Senior management professionals often consult their supervisors during the promotion process when supervisors don't have the authority to directly promote employees. Employees who are unhappy with their work experience may approach their supervisor.

Active listening skills are needed by supervisors to understand employee complaints and to work with them to reach a solution. If an employee complains that another employee has broken company policies, the supervisor will need to report the issue to HR for an investigation. In the case of disagreements between employees, supervisors may help the two parties come to a resolution.

Learning to Lead

The skills that make someone qualified to be a leader are the ones that are called supervisor skills. Soft and hard skills make it possible for supervisors to do their job well. Their soft skills include being able to communicate effectively with their team.

As a supervisor, you should think about your strengths and weaknesses and what you can improve on. You can become a better supervisor by continuing to learn and develop in your role. You should have good communication skills as a supervisor.

You need to be able to give clear instructions because most of your work is directing others. It's important to be able to clearly convey your ideas through writing as more people are using email and messaging applications. It's important that you use active listening skills when you are talking to someone.

You can show your coworkers you value what they say by using feedback and non-verbal signals. Important decisions are made by supervisors. You can find a decision-making process that helps you make smart decisions.

Critical thinking skills can be used to weigh your options and predict the best outcome. When making a decision, make it based on the well-being of your team and the company. Try to look at situations through a different lens than the one you are currently in.