Patient Access Rep Job Description

Providing Patient Experience in the Healthcare System

The data they enter affects the downstream workflows because they are in the front end of the revenue cycle. Many of the challenges staff face are based on the information they receive. Staff may struggle to get updated registration information if a patient is not well.

Being able to explain the complex to patients when they are sick can be a difficult task. It is important to relay the information about the place where the patient will be coming to make them feel like they are in a real place. It is important that the patient feels cared for from the first time they meet you.

Patient Access Representatives

In emergencies where patients need immediate treatment, patient access representatives may not have time to conduct an intake interview or the patient may not be able to communicate. The information may be collected from family members and other people. Medical personnel may find it useful to check the contents of the wallet for identification.

The patient access representative starts a file with as much information as possible and makes note of any gaps in the data for later collection Good people skills are helpful for a patient access representative to communicate with patients. When it comes to recording information about allergies and other important aspects of a patient's profile, an attention to detail is also important.

The Earning Potential of Patient Access Representatives

The training patient access representatives need to complete can include learning medical terminology, developing data entry and word processing skills, and learning the procedures and protocols of the facility they work in. Training courses in ethical practices and patient privacy laws can be taken by patient access representatives. Previous experience in a clerical or administrative position is what patient access representatives typically have.

Data entry, office assistance and customer service are some of the fields that patient access representatives may have experience in. Many of the essential job duties for patient access representatives require similar tasks to office and clerical administration, so employers look for candidates with clerical experience. Between the years of 2020 and 2029, the United States Bureau of Labor Statistics predicts an 8% increase in available jobs.

Patient access representatives can find many career opportunities with the growth of healthcare access both in-person and through digital appointments. The earning potential for access representatives can be different depending on where they work, their education and experience. The patient services representative and patient access manager can be similar in their earning potential, with the patient access manager earning between $38,537 and $28,339 per year.

As they spend more time in their careers, patient access representatives can increase their earning potential. If you want to advance in your career, you should pursue an associate's degree in a related field, as patient access representatives often enter the career with high school diplomas. An associate's degree and several years of experience working in a clinical setting can help you get into a nursing or clinical administration field.

Telling Your Story: How You've Been in Patient Access

Most professionals who are dedicated to their work burn out and move on to bigger and better things, using their time in patient access as a stepping stone to take advantage of other opportunities in the hospital that offer higher pay or a better career path. I would love to hear from you about the exciting things you are doing to keep your Patient Access professionals, and I am certain that all your colleagues would love to hear your story. Please use the platform on which you are on to tell your story.