Patient Access Representative Job Description

The Earning Potential of Patient Access Representatives

The training patient access representatives need to complete can include learning medical terminology, developing data entry and word processing skills, and learning the procedures and protocols of the facility they work in. Training courses in ethical practices and patient privacy laws can be taken by patient access representatives. Previous experience in a clerical or administrative position is what patient access representatives typically have.

Data entry, office assistance and customer service are some of the fields that patient access representatives may have experience in. Many of the essential job duties for patient access representatives require similar tasks to office and clerical administration, so employers look for candidates with clerical experience. Between the years of 2020 and 2029, the United States Bureau of Labor Statistics predicts an 8% increase in available jobs.

Patient access representatives can find many career opportunities with the growth of healthcare access both in-person and through digital appointments. The earning potential for access representatives can be different depending on where they work, their education and experience. The patient services representative and patient access manager can be similar in their earning potential, with the patient access manager earning between $38,537 and $28,339 per year.

As they spend more time in their careers, patient access representatives can increase their earning potential. If you want to advance in your career, you should pursue an associate's degree in a related field, as patient access representatives often enter the career with high school diplomas. An associate's degree and several years of experience working in a clinical setting can help you get into a nursing or clinical administration field.

Providing Patient Experience in the Healthcare System

The data they enter affects the downstream workflows because they are in the front end of the revenue cycle. Many of the challenges staff face are based on the information they receive. Staff may struggle to get updated registration information if a patient is not well.

Being able to explain the complex to patients when they are sick can be a difficult task. It is important to relay the information about the place where the patient will be coming to make them feel like they are in a real place. It is important that the patient feels cared for from the first time they meet you.

A Job Description in Patient Access Management

Interested in a career in healthcare? If you want to work in a rewarding field, and you are detail oriented, then you may want to consider a career in patient access services. Patient access management is a broad area that applies to the end-to-end operations of a medical facility.

The patient access manager will be in charge of admission and registration. Call center operations, patient finance, guest relations, billing, and compliance are all encompassed by that management. Patient access managers must be able to handle high stress environments.

They need to be very organized. The majority of the role is behind a computer in an office setting, but hands-on from time to time. Patient access managers are often visible in their role and have frequent contact with the public and hospital staff.

A good communicator is a must for the job. It takes a bit of time to get to patient access management. Candidates should have at least five years of experience before they are qualified for the job.

In some cases, patient access managers must complete training. The supervisor will make sure that the staff is producing high-quality work and that operations are on track. The supervisor will keep a record of the patient flow.