Patient Access Specialist Job Description

A Job Description in Patient Access Management

Interested in a career in healthcare? If you want to work in a rewarding field, and you are detail oriented, then you may want to consider a career in patient access services. Patient access management is a broad area that applies to the end-to-end operations of a medical facility.

The patient access manager will be in charge of admission and registration. Call center operations, patient finance, guest relations, billing, and compliance are all encompassed by that management. Patient access managers must be able to handle high stress environments.

They need to be very organized. The majority of the role is behind a computer in an office setting, but hands-on from time to time. Patient access managers are often visible in their role and have frequent contact with the public and hospital staff.

A good communicator is a must for the job. It takes a bit of time to get to patient access management. Candidates should have at least five years of experience before they are qualified for the job.

In some cases, patient access managers must complete training. The supervisor will make sure that the staff is producing high-quality work and that operations are on track. The supervisor will keep a record of the patient flow.

Providing Patient Experience in the Healthcare System

The data they enter affects the downstream workflows because they are in the front end of the revenue cycle. Many of the challenges staff face are based on the information they receive. Staff may struggle to get updated registration information if a patient is not well.

Being able to explain the complex to patients when they are sick can be a difficult task. It is important to relay the information about the place where the patient will be coming to make them feel like they are in a real place. It is important that the patient feels cared for from the first time they meet you.

Patient Access Representatives

In emergencies where patients need immediate treatment, patient access representatives may not have time to conduct an intake interview or the patient may not be able to communicate. The information may be collected from family members and other people. Medical personnel may find it useful to check the contents of the wallet for identification.

The patient access representative starts a file with as much information as possible and makes note of any gaps in the data for later collection Good people skills are helpful for a patient access representative to communicate with patients. When it comes to recording information about allergies and other important aspects of a patient's profile, an attention to detail is also important.

Patient Access in the Revenue Cycle

The Patient Access is a core function of the revenue cycle and it starts with registration, scheduling and all of the support processes for patients, providers and payers. The main function of the organization is to provide information which leads to the creation of medical records, billing and collections. To strengthen the patient access, embracing technology within the revenue cycle is key.

The new age of Patient Access requires better alignment to deal with key issues. The goal should be to integrate Patient Access within the revenue cycle for optimal performance, focusing efforts around people, process and technology to better address client needs. Strategies and expertise that can address the patient as an individual consumer are needed to achieve the highest results.

The revenue cycle will only be more synchronized if it is able to improve patient communication, and make sure high-quality care delivery is the ultimate result. Every health system has the ability to pro-actively provide access and achieve a better bottom line. The Patient Access functions are responsible for 80 cents of every dollar that comes into a hospital facility.

The Patient Access Specialist in the Health Care Facility

The Patient Access Specialist is responsible for implementing an in-depth process for evaluating the options and services required to meet an individual's health care needs on admission to the health care facility. The patient access specialist is responsible for the management of the beds in the hospital and works with the nursing units, environmental services, the emergency department, the surgery department, the cardiac catheterization lab, registration, and physicians in the assignment of patients to beds in the facility based on their admitted diagnoses, The Patient Access Specialist is responsible for tracking data for the facility in regards to types of admissions, bed placement delays, and other quality indicators.

Cover Letter for a Physician Assistant

If you have good communication and organizational skills, you can use them to create attention-getting resume to get into the field patient access specialists. In your resume summary, highlight your expertise in referrals, insurance practices, patient scheduling and familiarity with healthcare and insurance computer systems. You can highlight your work experience by detailing skills like scheduling patient appointments and manning patient check in paperwork.

A good resume can help the hiring manager find relevant information. Heavy fonts and extravagant design elements can distract the reader from critical data. A summary statement that describes why you are the best person for the job should be in the top third of the page.

The reader will find a natural flow if paragraphs and bulleted lists are balanced. To see a well-designed resume that is easy to read, review the patient access specialist resume sample. When describing soft skills on your resume, make sure to quantify the impact you made.

If you want to show your leadership has made a positive impact on your previous employer and co-workers, you should describe it. You will be able to explain how you used each skill listed on the resume to reach a successful outcome. The patient access specialist resume sample shows how to include soft skills in the highlights section.