Patient Service Specialist Job Description

A Patient Access Specialist

A patient access specialist is an employee at a medical center. You ensure patient registration in specific programs, such as rehabilitation or community health, provide customer service, collect patient information, and communicate with internal and external partners about information such as participation data. Strong verbal and written communication, customer service, and clerical ability are some of the skills that a job candidate should have. It is useful to have prior work in healthcare.

How to Look Professionally in a Hospital

Patients and their families usually see patient services representatives first when they enter a hospital. Having a professional appearance is important. The typical outfit worn by patient services representatives is a collared shirt with slacks or khakis, clean sneakers or dress shoes, and a shirt with no pants.

A Team Approach to Customer Service in Health Care

Flexibility is important to working on a team because many careers in health care don't stick to a typical 9-to-5 hours. Your peers may need you to work late. A patient may take up more time than you planned.

Customer service is a good thing for employees. Patients want to have good medical care, prompt billing, friendly technicians and helpful staff. Patients need health care workers with soft touch to help improve their experience.

Patient Service Specialists

Patient service specialists work in hospitals. Check patients in and out, check patient eligibility for services or programs, and schedule follow-up appointments are some of the essential duties and responsibilities. A patient service specialist has to keep a referral log to coordinate patient referrals. Good data management of the patients' files requires basic computer knowledge.

PayScale.com: A Compensation Package for a Patient Services Coordinator

The patient services coordinators have duties that include greeting patients, collecting co-payments and checking insurance information. The patient services coordinators answer multiple phone lines. You will be a patient services coordinators, and you will coordinate diagnostic testing.

Other duties may be assigned to ensure office work is done correctly. The annual salary or hourly rate that patient services coordinators can expect is dependent on their qualifications. PayScale.com says that people who work in medical and dentistry fields will typically earn a starting hourly rate of $10 to 14.

A Position Description for a Patient Access Representative

A patient access representative is an administrative assistant who helps patients get access to medical treatment facilities. The job description for a patient access representative will include recording datand communicating with the public.

Patient Service Representatives

A patient service representative is a person who helps to manage the healthcare office. They are usually the first person to greet patients and can set the stage for a patient's experience.