Systems Specialist Job Description

System Support Specialists

System support specialists can fix and install computer system hardware. System support specialists are hired by many businesses and corporations to work full time during all shifts. System support specialists work as part of a larger IT team.

System support specialists are often required to travel to on-site locations to fix various hardware and software problems. System support specialists install new software and connect new hardware. They upgrade software packages and hardware, which can include adding memory, replacing drives, and installing accessories.

The complexity of their network systems affect the requirements for system support specialists. System support specialists need at least an associate's degree and a bachelor's degree in computer science, information technology, or business to be hired by employers. Some employers will accept candidates who have past technical support experience.

Most employers offer medical and dental insurance. Most system support specialists get paid time off as part of their benefits package. Some employers may provide fuel and mileage allowances for system support specialists.

System support specialists can help with all types of issues affecting end users, such as software problems, network breakdowns, and hardware failures. They create and maintain user accounts. If specialists can't fix the problem, they take it to the department.

They also fix printers, fax machines, and other devices. They should have good customer service skills. It is important for specialists to keep up with the latest developments in technology.

They need to be prepared to do manual work, such as bending, stooping, crawling, standing, pulling, and reaching. The technicians change user equipment as needed. They plan, document, deploy and take part in other support activities.

Specialists comply with information security measures. They use backups and access controls to keep systems safe. New releases and drivers are what technicians upgrade computer systems with.

They assess network traffic. System support specialists acquire expertise for training users. They provide patches for all operating systems.

Computer Systems Analysts: How Do They Work?

The skills of computer systems analysts are varied. Most of them specialize in their employers' systems. An analyst on Wall Street might specialize in computers that deal with financial transactions.

One at the company might have skills working with systems that deliver media content. The main job of the computer analyst is to help other employees at the organization understand how their computer systems can serve their needs. They work closely with upper management.

Data modeling, database design, and other techniques are used by analysts to design the computer systems they implement. Data modeling helps them to see how data flows through the organization. They do in-depth research on trends in data flow and analyze results to develop the most efficient system.

It is hard to find a computer systems analyst at a small company as the infrastructure needs are not complex enough to require such a specialized role. They are found in large companies. The Bureau of Labor Statistics reported that computer systems analysts made an average annual wage of $92,300 in May 2020.