Truck Service Advisor Job Description

Automotive Service Advisors

A service advisor is the person who is most responsible for advising customers on which service, or maintenance, may need to be performed on a vehicle. The service advisor is often the first point of contact for a customer with a dealership's service department. Many car dealers make a lot of their income through their service departments, as opposed to the actual selling of the vehicles themselves, so service advisors are very important.

The first interaction with a client will be through email or phone. The advisor should determine what type of problem the customer is having with the car during the initial contact. Once the information is gathered, the advisor will schedule an appointment with the customer.

Service advisors are encouraged to suggest preventative maintenance work to customers. An advisor may suggest to a customer that the oil be changed on their vehicle if they bring it in for a brake service. The service advisor is usually greeting the customers arriving for their appointments.

The advisor will usually confirm the reason for the visit and conduct a road inspection of the vehicle. The advisor will give a written estimate of the work that the customer will need, along with estimates of parts and labor. If the service that is required will take an extended period of time to complete, service advisors may make transportation arrangements for their clients.

The advisor is responsible for giving the mechanic a description of the problem. It is important that a service advisor is able to communicate with the mechanic what is wrong with the vehicle. If the customer needs to be contacted while the car is being worked on, the service advisor is often the person responsible for doing so.

The Benefits of Working with Service Advisor

A service advisor is a customer service professional who works at a car shop. They are the point of contact for customers and service technicians. Their duties include greeting customers, scheduling appointments, listening to requests and estimating costs.

Service Advisors are the face of the shops. When customers bring their cars for repairs, they interact with them. A Service Advisor welcomes and interacts with customers while they are at the service center.

Service Advisors make follow up calls to customers after the cars are fixed to get their feedback. Depending on the company, the experience requirements for Service Advisors vary. Many car dealerships and repair shops prefer to hire candidates with over two years of experience working in the automotive industry because the role of Service Advisors requires an in-depth understanding of automotive parts and engineering.

Service Advisors are usually required to have a few years of work experience gained through entry level employment. Service advisors can earn industry certifications, such as the Level 1 Certificate in Vehicle Systems Maintenance, Level 2 Diploma in Vehicle Fitting Principles and Level 2 Extended Certificate in Vehicle Technology. A service advisor makes an average of £24,570 per year.

The salary is determined by a number of factors, such as experience, education and location of the applicants. Service advisors gain more experience and can advance to managerial and senior advisory positions. Service Advisors are usually automotive mechanics and technicians.

If you want variety, becoming an automotive service advisor is a great career choice. Depending on the job, you could be involved in a variety of tasks, from estimating collision damage in a range of workplace to working with customers and technicians. Customer service is a key element of a sales advisor role.

Being friendly and courteous is a must if you want to deal with customers and suppliers. Being able to deal with unhappy customers politely and diplomatically is important for auto service advisors. An automotive service advisor needs to be able to communicate effectively with both the technician and the customer.

They must explain repair recommendations to their customers in a way that is understandable. comprehension skills are required for being a service advisor. It is important that you understand what you are being told by the mechanics.

You need to understand customers' questions and concerns to provide the best possible service. Good comprehension skills are dependent on having extensive mechanical and engineering knowledge. The technical aspects of your automotive service training will definitely come in handy, but the learning won't stop after graduation.

You will need to constantly refresh and update your knowledge as your career progresses. The old saying that anything can go wrong, will go wrong is a common one in automotive careers. Repairs will run behind schedule, or customers might change their mind about a service request.